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Privacy Policy

This Privacy Policy explains how dentbydesign.com collects, uses, and protects the personal information of our clients, visitors, and others who interact with us. We are committed to safeguarding your privacy and ensuring your personal data is handled responsibly per the UK's General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

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1. What Information We Collect
We may collect and process the following categories of personal data:

Clients and Enquirers

  • Name, email & phone number (at first instance)

  • job title

  • Company

  • Location (house number, street, postcode)

  • Project information or design brief details

  • Billing and payment information

  • Correspondence history

Website Visitors

  • IP address and device/browser type

  • Usage data (e.g., pages visited, time spent)

  • Cookies and tracking information

See our Cookie Policy for more information.

Suppliers and Partners

  • Contact and business details

  • Bank or payment information

We do not intentionally collect, process or hold sensitive personal data (e.g. health, ethnicity, etc).

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2. How We Collect Information
We collect data:

Directly from you (e.g., contact forms, project proposals, emails, calls).

Through our website (analytics, cookies), see our cookie policy for more information.

From third-party services, if you engage with us through platforms like Instagram, LinkedIn, or Behance.

 


3. How We Use Your Information
We process your personal data for the following lawful purposes:

  • To respond to enquiries and provide quotes.

  • To deliver design services and manage projects.

  • To issue invoices and process payments

  • To communicate project updates and feedback.

  • To maintain business records and comply with legal requirements.

  • To analyse website usage and improve user experience.


4. Data Sharing and Third Parties
We do not sell your personal data. However, we may share it with trusted third parties where necessary, including:

  • Accountants or legal advisors.

  • Payment processors (e.g., Stripe, PayPal).

  • Project collaboration tools (e.g., Trello, Notion, Figma).

  • Cloud hosting and email service providers (e.g., Google Workspace, Wix, etc.).

All such providers are bound by confidentiality and data protection obligations.

We may engage trusted third-party contractors to assist in delivering our services. When we do so, we ensure that we have written contracts in place that comply with Article 28 of the UK GDPR. These contractors are only permitted to process personal data on our documented instructions and are subject to confidentiality obligations and required to implement appropriate technical and organisational measures to safeguard data.

We conduct due diligence on all third-party processors and monitor their compliance; however, we are not responsible for the external privacy policies or practices of third-party websites linked from our platform.

 


5. Data Retention
We retain your personal data only as long as necessary for the purposes within which it was collected, including:

  • Client and project data up to 5 years (for tax/accounting obligations).

  • Client and project data up to 15 years (for project continuity).

  • Enquiries up to 12 months if no project is undertaken.

  • Cookies/analytics: as specified in our Cookie Policy.

 


6. Your Data Protection Rights
Under GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request erasure (‘right to be forgotten’) where applicable.

  • Object to or restrict certain types of processing.

  • Withdraw consent where processing is based on it.

  • Data portability (receive your data in a structured format).

To exercise any of these rights, please contact: info@dentbydesign.com.

 


7. How We Protect Your Data
We implement appropriate technical and organisational measures to safeguard your information, including:

  • Secure storage and backups.

  • Role-based access controls.

  • Secure password management.

  • Use of HTTPS across our website.

 


8. International Data Transfers
Where our service providers are based outside the UK (e.g., in the US or EU), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legal mechanisms approved by the ICO.

 


9. Cookies and Tracking
We use cookies and similar tracking technologies to understand website traffic and enhance the user experience. You can read more and manage your preferences in our Cookie Policy.
 

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10. Changes to This Policy
Last updated 06 June 2025 - we may update this Privacy Policy occasionally. We encourage you to review it periodically.

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11. Contact Us
If you have any questions or concerns about how your data is handled, please contact info@dentbydesign.com

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